The Mastercard chargeback flow: Optional: Request for Information (Deprecated) Information SuppliedVisa Reason Code 10. Chargeback reason codes. 2 Compliance Cases 4 CHARGEBACK CATEGORIES 4. Reason Code 08: Mastercard Questionable Merchant Audit Program: The merchant is labeled a. Chargebacks can take up to 72 hours to reflect as processed by Mastercard. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder dispute, fraud, and point of interaction. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. Reason. FIGURE 2-1 Retrieval Request CycleMastercard Chargeback Reason Codes. Merchants will no longer receive a credit when the First Chargeback Response is sent to the issuing bank for review; however, an adjustment will be. 7 Violation for Coercion Claim. The fact is, that this type of reason code is typically harder to fight than other types of chargebacks. 3 No Authorization. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. 100007: 400* INVALID_REQUEST: Message reason code invalid for this chargeback - AFD. There are a few other exceptions to the rules, though. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12:. 4863: Cardholder does not recognize. UA06 Fraud – Chip and PIN Transaction. There are two parts to this. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. Average Chargeback Ratio: 0. Required Authorization Not Obtained. Merchants are hit twice when it comes to paying for chargebacks. 4% of all transactions worldwide are made with EMV chip cards, which has led to a precipitous drop in card-present fraud. 6. Below are some examples of more common reason codes. This liability shift essentially provides merchants. providing the credit card information is the rightful cardholder, nor is it an unconditional promise or guarantee that you as a merchant will not be subject to a chargeback or a debit. Check out how easy it is to complete and eSign documents online using fillable templates and a powerful editor. Cardholder-Activated Terminal (CAT) 3 Device. The shorthand description is “Fraudulent Processing of Transactions. The role your bank or credit union plays in the chargeback process. Chapter 3: Chargeback Reason Codes Guide. Without this, the test dispute won't be created. Expedited Dispute Resolution forms will not be allowed. In all regions except for France Domestic, this. The small business’ guide to credit card chargeback codes. Acquirer Use of Message Reason Code 7623. 11, 16. 5%. Code. Information included in these reports can include: Merchant information, including name, location, MCC. As such, it is limited to merchants in the following merchant category codes (MCCs): MCC 5735 — Record Stores. The issuing bank assigns each case a code according to the consumer’s claim, and the merchant must adhere to the time limits for that specific code. Versions Affected: v5, v6. Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. A credit card dispute, also known as a credit card chargeback, occurs when a customer disputes a transaction with their issuing bank. However, even with the convenience and security of Mastercard payments, chargebacks can still occur. After the introduction of Visa Claims Resolution, Visa set the goal of resolving all disputes in less than 31 days. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Appendix Laser Chargeback Reason Codes 23 13. Elimination of “cardholder does not recognize” reason code; April 2019. F02. A02 No Valid Authorization. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. Which is meant to know the reason for the dispute. The tool works by checking the given address of a credit card against the address the bank has on file during a transaction. ”. ”. Category. Mastercard 37, 40, 63, 70, 71 120 calendar days from transaction processing dateMastercard will eliminate dispute Reason Code 63 “Cardholder Does Not Recognize”. This guide is updated regularly to reflect the latest rules and standards of Mastercard. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. for chargeback reason code 4863 (Cardholder Does Not Recognize). Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. Payment capture comes after authorization; at this point, the payment is effectively "settled," and the transaction is over. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. This means providing evidence that will undermine the cardholder’s claim. 20% + 10¢ Visa Corporate: 2. 4 Fraud – Card-Absent Environment. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. 3: Not as described or defective merchandise: VCR Dispute Reason Code 13. 00 EUR as a Withdrawal fee. Changes to “no cardholder. 30% + 10¢ Visa Rewards Signature Preferred: 2. The client will send this dispute to Paymentology’s Global support team via email – [email protected] chargeback reason code for Mastercard: 4855 Goods or Services Not Provided 120* 45 MasterCard Chargeback Reason Code 4855 Time Limit Modifiers. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. 0: Changed report name from Downloadable Dispute Report to Case Report. Your first step is to identify the chargeback reason code, which is a kind of shorthand that indicates why the transaction is being disputed. Chargebacks are a problem that is growing worse across the board, and gas station. The shorthand description is “Canceled Recurring or Digital Goods Transactions. Responding to Mastercard Reason Code 4853 Chargebacks. Subscribe to newsletters. The most effective chargeback professionals can deliver customized solutions for chargeback management with every facet of your dispute process. The better news: Merchants have the option to challenge said chargebacks and, when successful, reclaim money lost. Chargeback is the process of a bank sending a back a debit or credit card transaction through Visa, MasterCard, Amex, etc. for chargeback reason code 4863 (Cardholder Does Not Recognize). A reason code or a chargeback reason code is a string of symbols (numbers and letters). Testing. UA01 Fraud – Card Present Transaction. The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds: Reason Code 06: Currently unused--Reason Code 07: Fraud Conviction: One of the business's owners was convicted of criminal fraud: Reason Code. Added the following fields - Store ID, Credit Card Chargeback Reason Code. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. 2 Not a Chargeback Guide Replacement 1. mastercard dispute form. Documentation must be a direct result of cardholder communication. Chargeback time frames - A specific period of time during which a chargeback can be raised. Description of Change Where to Look • Increasing the CVM Limits in St. The shorthand description is “Transaction Not Recognized. AT Authorization Noncompliance. . The claim often, but not always, involves automated teller machines (ATMs). Chargebacks911® offers the industry’s most comprehensive, end-to-end solution for chargebacks, regardless of dispute source. 1 applies when the issuing bank receives the same transaction more than one time. 5 Visa Fraud Monitoring Program Authorization Reason Codes. . Acquirer Use of Message Reason Code 7623. In the end, the only real defense against a chargeback tied to an authorization hold is to address them as part of a broader chargeback management strategy. Chapters 1, 2 and 5 Chargeback reason codes identify the general reason behind a chargeback. July 2011 Chargeback and Exception Processing Guide 3 The Chargeback Cycle. Being familiar with these codes will help. Now, compliance cases must be submitted through Visa Resolve Online (VROL). Although there have not been major updates to Mastercard’s chargeback rules in 2022, there were a few notable changes in 2021. Response Code: 37 - Contact Acquirer Security Department, Retain Card. Merchants will still have 45 days to respond to chargebacks and 30 days to respond to retrievals. 3: Incorrect Currency. 2% decrease: Georgia: 1. 5, 53, C31, C32, RM. 7 Violation for Coercion Claim. . An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. MasterCard Chargeback Reason Codes. About 127 million people in the U. 2 Not a Chargeback Guide Replacement 1. pdf from ACC 103 at Stevens-Henager College. The Fair Credit Billing Act of 1974 began as an expansion of the Truth in. UA02 Fraud – Card Not Present Transaction. American Express and Discover don’t have as many brand-supported chargeback prevention tools as Mastercard and Visa. Technical. Or fill in the chargeback form because it seems easier than contacting the merchant directly. 37: Fraudulent Processing of Transactions: 40: 2025—Mastercard Rebranding of the Recurring Payment Cancellation Service” that included. Code 4837 chargebacks are most often caused by either a fraudster making a purchase with stolen payment credentials or a cardholder failing to recognize a legitimate charge. American Express chargeback reason code R13 falls under the “Inquiry/Miscellaneous” category. Updated: Valid values updated. Friendly fraud. Time Limit in Calendar Days. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. 4: Other fraud: Card-absent environment: VCR Dispute Reason Code 13. Even as some states begin loosening quarantine orders, the situation will continue disrupting “business as usual” for months to come in most industries. Credit card chargeback reason code: Type: Varchar; Unique: No; Blanks: Yes; Max length: 64. 1. Reason Codes Category 4: Processing Errors. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. 3: Not as described or defective. Description: Reason code for applying handling fee. 2 Other Fraud – Card Present Environment 81(1) 10. Expedited Dispute Resolution forms will not be allowed. . Documentation must be a direct result of cardholder communication. S. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa chargeback reason codes . 1 to RC 11. The shorthand description is “Declined Authorization. 11, 16. This chargeback reason code means that the cardholder was not able to recognize the charge on their bank statement and believes that the transaction was fraudulent. The most comprehensive guide to chargeback reason codes. It indicates that the merchant has not properly deposited the transaction amount within the card network’s acceptable time frame and a chargeback will be issued as a result. 4866: Fraud Chip Card Counterfeit Transaction: A cardholder is claiming that they did not authorise or participate in a transaction that you processed. In addition to losing the amount that was. Chapter 4: American Express Chargeback Reason Codes. Clearing. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. There is a USD 25 limit for the First Chargeback (Reason Code 22). Similar disputes on Visa cards would use Visa Reason Code 12. 3 Other Fraud – Card Present Environment 83(1) 10. 6. It indicated that the transaction amount wasn't what the cardholder agreed to. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. The typical claim under this reason code would be that. Combine card acceptance rules compliance with the latest technology to shift fraud liability is the number one method to prevent. com. Code Description; 4801: Requested Transaction Information not Received: 4802: Requested/Required Information. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. This would be filed using reason code 12. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). 9), the acquirer has 24 days to respond to the dispute • For MasterCard, the acquirer has 45 days to respond to the disputeFirst Chargeback for Debit Mastercard and Europe Dual Acquirers Fee Collection for Debit Mastercard and Europe Dual Acquirers. 16, 2021. . Chargebacks occur. These schemes govern the chargeback process and each one has their own rules for when a customer can get a chargeback. 3. UA05 Fraud – Chip Counterfeit Transaction. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. There are several scenarios where a customer may reasonably expect a payment reversal. Lucia to 135 XCD • Increasing the CVM Limits in Sint Maarten (Dutch Part) to 90 ANG Chapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9: Chargeback accounting; Chapter 10. ”. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. Based on the information provided, Paymentology will investigate the transaction being disputed. The use of this reason code indicates that the cardholder does not recognize the transaction as it appears on their bank statement. This guide is updated regularly to reflect the latest rules and. ECM monitors first presentment chargebacks regardless of reason code or transaction type. Reason Code: Numeric: Code for the chargeback request (see below). An example of a chargeback is when a credit card holder contacts their bank to dispute a charge that was made on their account without their permission. 89% to 2%. Safety & Convenience: Using a mobile wallet like Alipay is often deemed safer than carrying a physical credit card. What is Mastercard chargeback reason code 4812? Mastercard chargeback reason code 4812 falls under the “Authorization” category. Fees vary by network, but for arbitration on a Mastercard chargeback, for example, whichever party loses the case will have to pay $500 in fees. 4853 – Cardholder Dispute – Goods or Services Not Provided. In this instance, the cardholder claims a misrepresentation of the order they received, such as a defect, damage, counterfeit, or incomplete merchandise. . The situation is only growing worse; according to the 2022 Chargeback Field Report, six out of every ten chargebacks issued. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. 0 Restructure and update document to include Visa Claims Resolution process. To take advantage of these new advice codes, merchants and their acquirers must learn to recognize the new data values and their meanings and use them. 2, 41, C28, AP: Not as Described: 13. Reason Code Reason Description; 4752: Does not Recognize: The cardholder claims that they do not recognize the transaction and states that they did not authorise the charge to their credit card. This cannot change once the value is set. Reason code 12. As things currently stand, when an issuer believes that their initial chargeback was valid and the evidence submitted with the second presentment did. 4808 - Authorization Related Chargeback. Chargeback Reason Code. Then it chooses the most applicable code for a. . 0 Re-branded entire document format due to the Vantiv-Worldpay merger; replaced many instances of the 'Vantiv' with 'Worldpay. Card networks send these codes to. ” This reason code has been retired by Mastercard, but it was used when the cardholder did not receive the goods or services they purchased. There are lower margins per card. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. 2 Declined Authorization. Chapter 6: Visa Chargeback Reason Codes. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR Mastercard will eliminate dispute Reason Code 63 “Cardholder Does Not Recognize”. Retail chargebacks occur when consumers dispute credit card transactions that were used to pay for retail goods. 0: Updated report version from 1. for chargeback reason code 4863 (Cardholder Does Not Recognize). Create this form in 5 minutes! Use professional pre-built templates to fill in and sign documents. a bank, credit union, etc. Field name: reasonCode. 4866: Fraud Chip Card Counterfeit Transaction: A cardholder is claiming that they did not authorise or participate in a transaction that you processed. FIGURE 2-1 Retrieval Request Cycle The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. ’ All 2. This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. (37) (MasterCard) No cardholder authorization: 4863 (63) (MasterCard) Cardholder does not recognize: Fraudulent (Stripe/Shopify Payments) Card-not-present fraud Coverage for Digital Goods:No cardholder authorization (37) What is a reason code? Reason codes, also called score factors or adverse action codes, are numerical or word-based codes that describe the reasons why a particular credit score is not higher. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Mastercard does not approve pre-arbitration cases unless the cardholder can provide further evidence to prove their claim. Reason codes. Mastercard Reason. for chargeback reason code 4863 (Cardholder Does Not Recognize). The following are reason codes for the same scenario: Visa: Reason Code 30 Services not provided or merchandise not received. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. 80% + 10¢ Visa. If you ask your bank or credit union for. Transaction Processing Rules - Mastercard. ”. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. 11, 16. mastercard dispute form. May 2011: 5. Mastercard Chargeback Reason Code 71: Disputed Amount. The reason code may not reflect the true reason for the chargeback. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. ” This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. Mastercard will reduce the time frame to file a chargeback for reason code 4834 (Point of Interaction Error) from 120 days to. . 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. The average chargeback fee is around $25. There are multiple situations in which this can occur. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. com INTRODUCTION 1. In 2021, the main update was the streamlining of their list of chargeback reason. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. 37. 4808 Authorization-Related Chargeback. The code is used to help verify buyers during a card-not-present transaction. How many chargeback reason codes are there? Among the four major credit card networks, there are a total of 151 reason codes. A chargeback occurs when a customer disputes a charge from your business on their credit or debit card. Mastercard chargeback reason code 4870 is one of the numeric labels assigned by banks to each customer dispute, indicating the given reason for the claim. [noun]/* kre • dǝt • kard • dis • pyōōt/. Chargebacks. Visa groups its various reason codes into several broad dispute categories. Card Network Reason Code Detail; VCR Dispute Reason Code 10. Address Verification Service, or AVS, is one of the most widely used payment card fraud prevention tools among merchants in the US. 4863: Cardholder does not recognize. How Payment Gateways Work & Why Merchants Need Them. The most relevant Mastercard chargeback codes for the majority of merchants can be broken down into four main categories—authorization, cardholder. Used when: The merchant processed the transaction more than once, causing the cardholder to be debited twice for the same transaction or the cardholder paid for a transaction using one form of. See full list on chargebackgurus. Explanation. This code is used when the cardholder claims that they returned merchandise, but the merchant did not provide them with a refund or replacement. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. 4863: Cardholder does not recognize. Reason Code 02. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. This chargeback reason code was retired by Visa in April 2018. The shorthand description is “Credit Not Processed. It depends on the chargeback reason code associated with the dispute. Reason code 4855 chargebacks must be processed within 120 calendar days from the settlement date. 37%: 72. [noun]/* kə • stə • mər • di • spyo͞ot/. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. 4812 Account Number Not On File. 65% + 10¢ Visa Rewards Signature: 2. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Please refer to chapter 5 for. Lucia to 135 XCD • Increasing the CVM Limits in Sint Maarten (Dutch Part) to 90 ANGChapter 2: Average chargeback rates; Chapter 3: Chargeback Reason Codes Guide; Chapter 4: American Express Chargeback Reason Codes; Chapter 5: Mastercard Chargeback Reason Codes; Chapter 6: Visa Chargeback Reason Codes; Chapter 7: Chargeback responses; Chapter 8: Chargeback response templates; Chapter 9:. ),. Reason codes are important to help merchants address recurring. Expedited Dispute Resolution forms will not be allowed. 4, 37, F29, U02:. 07/19/10 Added two new MasterCard Reason Codes: Reason Code 70 Chip Liability Shift; Reason Code 71 Chip/PIN Liability Shift. 04/09/14 Discover: DC, U02. Once the new evidence is received and reviewed, the chargeback reason code may reflect information that the merchant left out or falsified. Visa Chargeback Reason Codes. The fact is, that this type of reason code is typically harder to fight than other types of chargebacks. Code 4812 was used for transactions processed against invalid. Fewer Chargebacks: Alipay's unique settlement mechanism bypasses conventional chargeback processes. The charge you submitted did not receive a valid authorization approval code for the amount of the charge. 1 Purpose of This Guide 1. 4 Other Fraud – Card Absent Environment 93(1) 10. The cost of fraud relative to the transaction amount also increases by 12%. What are reason codes, and why are they important? How to use reason codes. ”. In these instances, cardholders have 90 days to file a dispute. The shorthand description is “Not as Described or Defective Merchandise. For perspective, the next highest. Reason code 4853 indicates the broad category “Cardholder Dispute,” which in general means the cardholder was not happy with a purchase and blames the merchant. 11, 16 November 2015, Elimination. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Get everything done in minutes. Use this guide as a quick resource for Visa chargeback reasons at a. To test a dispute, generate a payment request with specific information from the test scenarios. Mastercard ® Visa ® Credit Networks Debit Networks *These networks do not have specific reason codes assigned to dispute; however, any retrieval that is received without a reason code will be assigned a default code of 1. The full rollout of the mandate occurred on April 17, 2020. Some disputes are filed because an unauthorized third party used the card, but many consumers dispute their own transactions for one reason or another. AT Authorization Noncompliance. Use this guide as a resource to quickly identify a chargeback reason code from Mastercard. 03/09/11 Updated Issuer Required Documentation Required for VISA Codes: 53, 57, 62, 72, 80, 81, 85. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The customer’s card issuer has declined the transaction and requested that your customer’s card be retained. Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. It covers topics such as chargeback rights, time frames, reason codes, arbitration and compliance. This chargeback can be used if the merchant. American Express will give you separate numbers for each merchant you intend to patronize, while Capital One and Citibank will provide you with a new number per request, even for the same merchant. Addition of pre-arbitration cycle; April 2020. This scenario applies when the arbitration was raised by either the. The cardholder files a chargeback via their bank. 3 – Not As Described or Defective Merchandise/Services; Mastercard Reason Code 4853 – Goods or. All but two fall under Mastercard chargeback reason code 4853 (Cardholder Disputes): Reason Code 4808 Authorization-Related Chargeback An issuer can initiate a first chargeback when the circumstances of the transaction meet the requirement of a chargeback reason code described in the Chargeback Guide. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Always use the correct cardholder verification method—signature, PIN, etc. The chargeback can be for the total transaction amount or a lesser amount. Learn more about Mastercard chargeback reason codes. for chargeback reason code 4863 (Cardholder Does Not Recognize). 4 | Mastercard Reason Code 4837. Reason code explanations can be found on MasterCard's website. ”. For example, a merchant would respond to a chargeback with a "transaction not authorized" reason code with proof that the cardholder authorized the transaction. Each chargeback is assigned a reason code that explains the justification for the chargeback. Mastercard: n/a This chargeback is caused by Authorization. 634. Card Number: Alphanumeric: The first 6 digits, followed by. Travel & Hospitality. ”. Lack of proper chargeback reason codes. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. . A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. The reason code may not reflect the true reason for the chargeback. 9808;. 100007:. Availability Date: October 24th, 2021. 1 to RC 11. Expedited Dispute Resolution forms will not be allowed. This reason code is now obsolete, but was used to cover disputes related to recurring billings or digital goods. Bank of America issues both Mastercard- and Visa-branded cards, so the exact requirements may vary depending on the Mastercard reason code or Visa reason code . Mastercard Reason Code Description Code; Requested/Required Information Illegible or Missing: 2:. Back in 2018, Visa and Mastercard began the process of completely overhauling their chargeback and dispute rules and procedures -- but there's still work to be done. Understanding credit card chargeback time limits is crucial for businesses.